General Terms and Conditions Coolhands BV
Unless Coolhands BV (Chamber of Commerce no: 60331585) and subsidiaries, (hereinafter called Coolhands) agrees in writing that other terms and conditions apply to any particular sale or supply, the Purchaser’s order is accepted subject to the following terms and conditions which apply to the whole or any executed part of the order.
1. Acceptance and Delivery
a. All products and devices supplied by Coolhands to the Purchaser will be delivered “Ex-Works” (EXW – Incoterms 2000), unless circumstances require that alternative arrangements be made. Such arrangements must be agreed in writing between the Purchaser and Coolhands prior to the dispatch of any product.
b. The Purchaser shall inspect all goods immediately upon their arrival and shall, within 14 days from such inspection, give notice in writing to Coolhands of any matter or thing by reason whereof it is alleged that the goods are not in accordance with the contract. If the Purchaser shall fail to give such notice the goods shall be deemed to comply in all respects with the contract and the Purchaser shall be bound to accept and pay for the same accordingly.
c. Coolhands reserves the right, at its sole discretion, to make partial deliveries against any order placed by the Purchaser unless specifically agreed otherwise in writing at the time of order.
a. All express or implied terms, conditions, warranties, statements, assurances or representations in relation to any goods or services ordered from, and contracted for supply by, Coolhands are hereby expressly revoked unless:
i. They are expressed in these Terms and Conditions.
ii. They are necessarily implied under any applicable law having jurisdiction over the manufacture/or supply of the goods or provision of the services.
iii. They are contained in any other terms and conditions to which Coolhands agrees, in writing, to be bound.
b. Devices and accessories not manufactured by Coolhands but supplied by Coolhands to the Purchaser are guaranteed to be free from defects in materials and workmanship in accordance with the manufacturer’s warranty that accompanies the product.
c. Coolhands warrants that products manufactured by Coolhands will perform according to their published specifications as long as they are used on or before the specified expiry date of the product and used in accordance with the instructions for use issued by Coolhands.
d. This warranty does not cover the repair of any fault or the replacement of any defective part or materials where the fault or defect was caused by the negligence, misuse, abuse, malpractice or failure to use in accordance with manufacturer’s instructions, by the Purchaser or its officers, employees, contractors or consultants.
3. Limitation of Liability
a. Coolhands and the Purchaser hereby agree that, to the extent permitted by law, in the event of any loss, damage or claim arising out of a breach of one or more of the warranties including the manufacturer’s warranties pursuant to clauses 2 (b) and 2 (c) above, the liability of Coolhands is limited to the replacement of the goods or the cost of replacement.
b. The Purchaser’s property under Coolhands’ custody or control will be entirely at the Purchaser’s risk as regards loss or damage thereto or from whatsoever cause arising.
c. Coolhands shall not be subject to nor incur, and the Purchaser hereby releases Coolhands from, any claim, action or liability for consequential loss or damage to persons or property including, without limiting the generality of the foregoing, loss of use of the Goods or services or loss of profits or loss on resale arising by reason of delays, non-delivery, defective materials or workmanship, negligence or any act, matter, conduct or thing done, permitted or omitted by Coolhands.
d. All rejected Goods or defective Goods shall be the property of Coolhands to dispose of as it sees fit.
e. Coolhands accepts no responsibility whatsoever for any Goods which have been:
i. Used for purposes other than those specified on the package for use that accompany the Goods
ii. Repackaged, relabeled or supplied in any way other than in the original presentation as purchased from Coolhands.
iii. Tampered with in any way – including the removal of seals or opening of packaging prior to delivery to the end user.
a. Any representation, promise, statement or description by Coolhands or by any officer, employee, consultant, agent, or dealer of Coolhands or any other person is expressly excluded and the Purchaser acknowledges that it has relied solely upon its own inspection, skill and judgment in placing an order for the Goods or services and not by reason of any such representation, promise, statement or description.
b. All photographs, weights, illustrations, dimensions and any other particulars given in or accompanying a quotation, or contained in descriptive literature are approximate only and deviations there from shall not invalidate the contract or be made the basis of any claim made against Coolhands. Clerical errors are subject to correction.
5. Price and Payment
a. Prices for all devices and accessories supplied by Coolhands to the Purchaser are quoted net and ExWorks (Incoterms, 2000) unless otherwise stated. A packing and delivery charge will be applied to each order, unless agreed otherwise in writing.
b. Payment for invoiced amounts is to be made before shipping, unless agreed otherwise by Coolhands and Purchaser. Until payment in full is received, the property in the Goods remains with Coolhands and, if in the Purchaser’s possession, the Goods will be held by Purchaser as bailee and returned immediately to Coolhands upon demand in unused and undamaged condition. The Purchaser will hold Coolhands indemnified against any claim or liability in respect of the Goods in the meantime. If payment is not received by Coolhands within the agreed period, Coolhands reserves the right to charge interest to the Purchaser at the rate of 1.25% per month on the outstanding balance.
Wherever used, “Goods” includes devices and any associated equipment and accessories.
7. Return of Goods
Coolhands’ internal Quality Standards prohibit Coolhands from re-issuing or re-using returned products, where, among other factors, there is any doubt whatsoever as to whether the products have been handled strictly in accordance with the specified shipping, handling and storage requirements for the product. Therefore Coolhands can only accept return of Goods for credit in instances where return is necessary because the Goods are defective due to any act or omission by Coolhands.
All returns require prior notice to Coolhands. A Goods Return Number will then be issued by Coolhands and this number must be used by the Purchaser when the Goods are returned. The following additional conditions relating to the return of Goods for credits apply:
a. Detail: Invoice number and Goods Return Number must be supplied with all returns. In every case, the original invoice number and date must be quoted.
b. Packaging: Where Goods were originally supplied by Coolhands in specialized packaging, any return shall be made in that original packaging and the Goods shall be in their original and unmarked condition, complete with any instructions for use supplied.
c. Freight: Goods returned to Coolhands must be transported in the same package as that which was used to transport the goods to the Purchaser. Goods will not be accepted for credit if alternative packages are used.
d. Time: Notification to Coolhands of intention to return Goods must be made within 7 days of receipt by Purchaser of the Goods from Coolhands.
e. Identification: No responsibility will be accepted for any delay in processing a credit for Goods returned caused by Goods being incorrectly branded or returned without adequate identification of both sender and Goods returned.
8. Delay in Delivery and Force Majeure
a. Delivery and availability dates are estimated only and although Coolhands will use its best endeavors to maintain these estimates, no liability is accepted for delay from any cause whatsoever.
b. If for any cause beyond Coolhands’ control, including but not limited to any act of God, war, strike, lockout, industrial dispute, governmental or semi-governmental award, enactment or order, fire, flood, storm or tempest, delay in obtaining licenses, transport, labor or materials, accidents, damage to Coolhands’ works or business or those of its suppliers, Coolhands is prevented from making delivery or performance at the time stipulated, Coolhands shall be entitled at its option either to extend the time for delivery or performance for a reasonable period or to terminate the contract, and the Purchaser shall not in either case have any claim for damages and shall pay for all deliveries made or services performed prior to the date of such termination and all expenses incurred and monies paid by Coolhands in connection with the contract.
c. Unless expressly stated otherwise, the time of delivery in any Coolhands quotation represents the time at which the Goods are to be ready for dispatch from Coolhands’ premises and Coolhands is to be allowed the further time necessary to cover transit to points of delivery. Coolhands does not accept orders under penalty for late delivery.
a. If these Terms and Conditions of Sale, which shall only be varied, modified or rescinded by written agreement (executed by Coolhands), shall differ in any respect from the Purchaser’s order or Coolhands’ acceptance or confirmation of order, then these Terms and Conditions of Sale shall prevail.
b. Coolhands reserves the right to refuse at its absolute discretion to extend credit to any potential Purchaser or to proceed with any order should the Purchaser’s trade references be unsatisfactory to Coolhands.
c. Statutory taxes and charges (such as GST, VAT or other relevant government charges) will be shown separately in the account for the sale of the Goods and the provision of the service. The amount of the taxes and charges payable in respect of a transaction will be payable by the Purchaser. No allowance will be made for input tax credits or similar credits available to Coolhands. The Purchaser must indemnify Coolhands in respect of all relevant taxes and charges paid and payable by Coolhands in respect of Goods and services sold to the Purchaser.
d. If by any reason of any legislation, government action or other cause beyond Coolhands’ control, any tax, impost, levy, charge, duty or expenditure of any kind, which is not at present chargeable or applicable, is imposed becomes payable or applicable, or is incurred in respect of the Goods and any services hereby sold, it will be to the Purchaser’s account and/or chargeable to the Purchaser by Coolhands.
e. The Purchaser acknowledges and declares that the Purchaser has read and understood these terms and conditions prior to the delivery of Goods and any services.
f. These Terms and Conditions of Sale shall be construed in accordance with the laws of The Netherlands.
General Terms and Conditions Coolhands BV, The Netherlands
www.coolhands.com • Chamber of Commerce 60331585 • VAT NL8538.61.869.B01 • EORI NL853861869
Coolhands BV • Kaspar Karsenstraat 25 • 7424 GB Deventer • The Netherlands • Tel +31 88 00 86 500 • Fax +31 88 00 86 599